STORE POLICIES

 

Red Velvet Parties is an online party supply store that sells a variety of digital party items.

Once you receive your files you can print on your home computer or you can have them professionally printed at your local print shop.

 

With the exception of the scratch off cards, every item in the Red Velvet Parties store is either a digital file that will be emailed to you or an instant download that is available for download immediately after purchasing. Other than scratch off cards, no physical items will be mailed to you.

 

I don’t work every weekend, so it is best to purchase Monday – Friday for faster delivery. My turnaround time for digital files is 24 – 48 hours. Most orders are sent within a couple of hours. Custom orders could take up to 3 days. This does not include Holidays or weekends.

SHIPPING

ALL RECEIPTS WILL STATE THAT ITEMS HAVE BEEN SHIPPED. THIS IS JUST A TERM USED. NO TRACKING INFORMATION WILL BE GIVEN FOR DIGITAL FILES. YOU WILL RECEIVE A TRACKING NUMBER FOR YOUR SCRATCH OFF ORDERS.

Delivery times specified at checkout are USPS estimates. Red Velvet Parties can't make any guarantees for actual delivery times. However, the processing times stated above are guaranteed, unless you are notified that your order will take longer.

HOW IT WORKS

 

PLEASE READ THE ITEM DESCRIPTION OF YOUR ITEM COMPLETELY BEFORE PURCHASING. DETAILS VARY PER ITEM.

 

DIGITAL FILES

 

  • You purchase the item and provide the email address where you would like me to email your file(s)

  • Leave all relevant information in the space provided. Please be sure all of your info is correct.

  • I will create your file and email it to you within 24 – 48 hours.

  • If you don't see your file in your inbox try checking your spam or junk folder 

  • If I make a mistake on your file, I will make corrections and send you the revised file in a reasonable amount of time.

  • Print as many personalized party items as you need at home or at your local printer!

  • Best when printed on either gloss 8.5x11, 100 lb+ card stock, Brochure or sticker paper, depending on the item.

  • Paper suggestions will be on each sheet with the exception of chip bag wraps. They are best when printed on brochure paper.

 

 

 

INSTANT DOWLOADS

 

  • Add the item to you cart

  • Checkout

  • You will immediately receive a link that you will download

  • If you don't see your file in your inbox try checking your spam or junk folder 

  • It’s that simple!

  • Best when printed on either gloss 8.5x11, 100 lb+ card stock, Brochure or sticker paper, depending on the item.

  • Paper suggestions will be on each sheet with the exception of chip bag wraps. They are best when printed on brochure paper.

CUSTOM ORDERS

  • Add your item to cart

  • Add info, theme, color choices, etc in the space provided. Contact me at redvelvetparties.info@gmail.com  if you have any questions are concerns.

  • Attach photos and references if you have them in an email to redvelvetparties.info@gmail.com

  • I will create a proof for you and send it via email.

  • If you don't see your file in your inbox try checking your spam or junk folder 

  • Once you have approved the design your file will be emailed to you.

  • Print as many personalized party items as you need at home or at your local printer!

  • Best when printed on either gloss 8.5x11, 100 lb+ card stock, Brochure or sticker paper, depending on the item.

  • Paper suggestions will be on each sheet with the exception of chip bag wraps. They are best when printed on brochure paper.

 

 

SCRATCH OFFS

 

  • Add the item to cart

  • Make the appropriate selections with the dropdown menu provided

  • Checkout

  • Please be sure that your address is correct

  • Your cards will be mailed to you within 2 – 3 days. Large quantities may take a little longer. If time is an issue please contact me before purchasing. I will let you know if I have enough cards on hand to complete your order or if I would have to print more for you on the upcoming Monday.

REFUNDS + RETURNS

All digital files purchased are final sale. We do not offer returns, exchanges, or refunds for digital files or custom items. This includes regular price, sale, and items purchased using sale codes.

We only offer refunds, returns or exchanges on shipped items if you receive the wrong or defective items. Refunds, returns and exchanges will not be issued for any other reason.

 

Please read complete Returns + Refunds policy